Refund policy

Privacy Policy

your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us, use our website, or contact our support team.

By using our Services, you agree to the practices described here.

1. What Information We Collect

We collect information to provide a smooth shopping experience and keep your orders secure. This may include:

  • Contact info: Your name, address, email, and phone number.

  • Payment info: Bank account, EasyPaisa, JazzCash, or card details used to pay for orders.

  • Account info: Username, password, and preferences if you create an account.

  • Order info: Products you view, add to cart, buy, return, or exchange.

  • Communications: Messages you send us via email, WhatsApp, or other channels.

  • Device & usage info: Browser, IP address, device type, and how you use our site.

We do not knowingly collect data from children under the age of majority.

2. How We Use Your Information

We use your information to:

  • Process orders: Ship your products, manage returns or exchanges, and provide tracking info.

  • Improve our services: Personalize your shopping experience, remember preferences, and recommend products.

  • Communicate with you: Answer questions, respond to support requests, and send order updates.

  • Marketing & promotions: Send emails or messages about offers, products, or updates (you can opt out anytime).

  • Security: Detect fraud, keep your account safe, and protect our Services.

  • Legal reasons: Comply with laws, respond to government requests, or enforce our policies.

3. Sharing Your Information

We do not sell your personal information. We may share your info with:

  • Shopify and service providers: For payment processing, shipping, IT management, and customer support.

  • Courier partners: TCS, Leopard Courier Services, M&P Express for order delivery.

  • Marketing partners: Only for ads related to your shopping experience with us.

  • Other parties with your consent: For example, when you use social media logins or share info for delivery.

  • Business transfers: In case of mergers or acquisitions.

4. Security of Your Information

We take security seriously and use industry-standard measures to protect your data. However, no system is 100% secure, so please avoid sharing sensitive information in unprotected ways.

5. Your Choices & Rights

You have control over your personal information:

  • Access: Ask us what information we hold about you.

  • Correct: Update or fix incorrect information.

  • Delete: Request removal of your data (where legally allowed).

  • Opt out of marketing: You can unsubscribe from promotional emails anytime.

6. International Transfers

Your information may be stored or processed outside Pakistan. If so, we ensure it is handled securely in accordance with applicable law.

7. Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices, so we recommend checking their policies before sharing personal info.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will always show the latest version.